Shipping Info

SHIPPING TIME

We are proud to offer Free Worldwide Shipping on all orders!

Shipping Time: 10-20 Business Days, after 3-5 business days processing. If you have any questions please contact us via email.


* Shipping time excludes processing times and clearance/customs delays (if applicable)


COVID-19 INFORMATION

NOTE: Please be advised due to the corona virus there may be delays with Order processing, tracking number assignments, and shipping/delivery.

As a result of the worldwide situation, this can put a huge strain on shipping and logistics companies used to facilitate the final delivery of your order.

We are working hard to get your order to you as soon as feasible during this time, however it is expected that delays will be experienced. We appreciate your understanding and patience.


WAYS YOU CAN HELP

If after 2 weeks of placing your order you have not received a Tracking link via email, please feel free to contact us at: info@shoprism.com


If you have received a Tracking Link via email, this means your package has been shipped from our factory and is in the hands of the postage service for your country.


Your tracking information will update automatically as your package moves through the mail stream.


We can only see the same tracking information that you can see on your link, so unfortunately if you message us asking for an update with your order while it's in transit to you, we are unable to provide any information. We would recommend contacting the postal service in your country (i.e. USPS for the USA) and providing your tracking number and they may be able to give a clearer scheduled delivery date.

If your order appears to have been lost in transit, (over 6 weeks from date of order) please feel free to email us with your order details and we will investigate and replace or refund if required.


IS IT SAFE TO RECEIVE A PACKAGE FROM CHINA?

Most of  our products ship from our warehouse in China. People have safety concerns about packages that are shipped from china. 


The World Health Organization has posted the following information regarding mail and parcel items originating from China and destined for International locations;


“Yes, receiving mail items is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know corona viruses do not survive long on objects, such as letters or packages”.


ORDER TRACKING

When your order is shipped you will receive an email with your tracking information.

RETURNS ON ORDERS

We do not accept returns unless the item arrives damaged. For more information, please refer to our Contact Us inquiries.


TRACKING INFORMATION STATES ITEM WAS DELIVERED BUT I DO NOT HAVE IT.

This can be a frustrating circumstance. We highly recommend contacting USPS directly and providing your tracking number, and ask to speak to someone about a lost package. Sometimes, the mail carrier takes the item back to the local depot to hold for customer pickup.


We also suggest speaking to any friends, family members or neighbors who may have access to your mailbox, or who has mail delivered to the same area in the event the package was picked up by mistake.


If you suspect your package was stolen from your mailbox, we recommend contacting USPS as well as your local police.

SHOPrism is unable to provide refunds or replacements for items that are delivered by USPS but not received by you.


All custom made items are shipped to the address entered at the time of the order only. SHOPrism is not responsible for packages delivered due to an incorrect address entry.